SYMPTOM WATCH

SYMPTOM
WATCH

CONTENTS

The Problem

Hypothesis

Research

Persona

Task Flow

Ideation

User Testing

Final Screens

Symptom Watch is used by caregivers to track symptoms when family members are ill. Symptom Watch enables users to create a diary for each family member to track symptom type, severity, and duration. Users can also add notes, photos/ videos to record symptoms by date so they can be recalled during appointments.

Tools: Sketch, Marvel App, Invision
Date: Feb 2019
Role: Designer

THE PROBLEM

When it comes to care for their children, how might we provide support to parents navigating through the health care system efficiently?

As they navigate a fragmented and disjointed system, parent’s expectations on their children’s physicians are increasing. Parents want physicians who are caring, resourceful, and can engage with them and the lives of their children. They expect strong diagnostic skills, and for doctors to provide a referral when needed. Physicians are partners, working with families offering guidance, information and the best care for their children.

In addition to the high emotional investment, a parent/ caregiver is also the link between the patient, providing comfort and support, and the doctor, providing information and facilitating follow up care. A more cohesive and accessible system will enable caregivers to better coordinate the several moving parts required to meet the medical needs of children.

As they navigate a fragmented and disjointed system, parent’s expectations on their children’s physicians are increasing. Parents want physicians who are caring, resourceful, and can engage with them and the lives of their children. They expect strong diagnostic skills, and for doctors to provide a referral when needed. Physicians are partners, working with families offering guidance, information and the best care for their children.

In addition to the high emotional investment, a parent/ caregiver is also the link between the patient, providing comfort and support, and the doctor, providing information and facilitating follow up care. A more cohesive and accessible system will enable caregivers to better coordinate the several moving parts required to meet the medical needs of children.

When it comes to care for their children, how might we help parents navigate through the health care system efficiently?

HYPOTHESIS

The assumptions are that parents:

Use more information for better preparation
Take ownership over their children's healthcare needs
Experience a shortage of Pediatricians
Want to spend less time

The assumptions are validated if parents:

Are unsure of what to expect at appointments
Have limited appointment availability
Prepare children for their appointments
Research about child's heath
Wait long at the doctor

RESEARCH

LITERATURE REVIEW

Research included reviews of several scientific journals, media articles which revealed the following:

1. Expectations are increasing:

- Want physicians who are caring, resourceful, and can engage with them and the lives of their children.
- Expect strong diagnostic skills, and for doctors to provide a referral when needed.
- Physicians are partners, working with families offering guidance, information and the best care for their children

2. Wait times lower than other specialists

3. There are more children with chronic disease/ who require complex care

INTERVIEWS

Participant Criteria:

- Located in GTA
- Parent with kids under age of 16 years old
- Eligible for Provincial Health Insurance
- English speaking
- Attended a doctors appointments with at least one of their children in the last 12 months.

VIEW INTERVIEW SCRIPT

Findings:

Parents trust and depend on their primary care provider for guidance but take responsibility as the caretakers of their children’s health, seeking information, and partnering with physicians to minimize discomfort.

Parents trust primary care providers for guidance but are the caretakers of their children’s health by seeking information, and partnering with physicians to minimize discomfort

PERSONA